Guidance for Members relating to COVID-19

This webpage has been established to provide members with up-to-date information regarding the evolving situation related to the COVID-19 pandemic.  Please check frequently for updates.

Social workers play a key role in providing ongoing and crisis-based social work services during this time due to the increased need for services related to health, mental health, basic need fulfilment, employment and income support planning, safety planning for vulnerable children and families, advocacy and the dissemination of accurate information relating to the COVID-19 pandemic.

The College acknowledges social workers on the frontlines providing these critical services to the public and those developing and managing programs and policies to respond to this pandemic.

Governments at all levels are strongly encouraging the use of widespread physical distancing.  The safety of social workers, their clients and the public is of utmost importance.  Where possible, the College encourages social workers to continue to provide electronic social work services (see Electronic Social Work Practice section on this page) in keeping with the recommendations of Manitoba Health.

June 17, 2020 Update – Social Workers Eligible for Pandemic Payment through the Manitoba Risk Recognition Program

On Tuesday, June 16, 2020, the Province of Manitoba announced expanded eligibility for the Manitoba Risk Recognition Program.  Social workers in identified positions may be eligible for payment through this program, which provides a one-time payment to low-income, essential, front-line workers, who have taken extraordinary risks to keep Manitobans safe during the period of March 20, 2020 to May 29, 2020 of the COVID-19 pandemic.  Information regarding the program details, eligibility and application process can be found on the Government of Manitoba website.

https://manitoba.ca/covid19/infomanitobans/mrrp.html#eligibility

The deadline for applications has been extended to June 29, 2020.  Questions regarding this program should be directed to Government of Manitoba representatives.

June 2, 2020 Update – Social Workers Eligible for Pandemic Payment through the Manitoba Risk Recognition Program

On Tuesday, June 2, 2020, Premier Brian Pallister announced that social workers in identified positions may be eligible for payment through the Manitoba Risk Recognition Program.   This program provides a one-time payment to low-income, essential, front-line workers, who have taken extraordinary risks to keep Manitobans safe during the period of March 20, 2020 to May 29, 2020 of the COVID-19 pandemic.  Information regarding the program details, eligibility and application process can be found on the Government of Manitoba website.

https://manitoba.ca/covid19/infomanitobans/mrrp.html#eligibility

Applications to this program open at noon on June 3, 2020.  The deadline for applications is Thursday, June 18, 2020.  Questions regarding this program should be directed to Government of Manitoba representatives.

April 30, 2020 Update

In accordance with Manitoba’s Pandemic and Economic Roadmap for Recovery, the Government of Manitoba has introduced a plan to gradually and safely restore services across the province.  While public health orders and critical health measures remain in place, effective May 4, 2020, social workers are no longer limited to providing urgent/emergent face-to-face care or electronic social work services.  If providing in-person services, social workers must adhere to specific requirements and guidelines, including ongoing physical distancing, as outlined on the Government of Manitoba website.

https://www.gov.mb.ca/covid19/restoring/phase-one.html

https://sharedhealthmb.ca/files/covid-19-memo-the-new-normal.pdf

https://www.gov.mb.ca/asset_library/en/proactive/2020_2021/orders_soe_04302020.pdf

As we move towards slowly restoring safe services, the College strongly recommends members take a safe and cautious approach in the early stages of this unprecedented pandemic.   Social workers who have been able to provide remote social work services are encouraged to continue in this manner and use virtual means of communication, where feasible.

For information regarding COVID-19 responses and recommendations, please review the following websites:

https://www.gov.mb.ca/health/coronavirus/index.html

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

https://sharedhealthmb.ca/health-providers/coronavirus-resources/

https://www.who.int/

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Direct Client Contact

Many social workers are providing critical and essential frontline services that require ongoing direct contact.  If members must be in direct contact with clients, the College endorses the recommendations of Manitoba Health, Shared Health and Health Canada regarding general guidelines related to the prevention and monitoring of COVID-19.

Contact Tracing

Social workers providing or considering providing in-person social work services should be aware of the possibility that health officials may require the disclosure of client information for the purpose of “contact tracing” in order to respond to this pandemic.  In the event that a social worker and/or a client becomes infected with COVID-19,  it is possible that health officials may require disclosure of the names of those with whom the social worker has had contact in order to mitigate the public health risk.  Given that compliance with any health orders or laws is mandatory, social workers  must consider this possibility when deciding whether to provide in-person social work services and ensure that the possibility of disclosure of client names in these circumstances is included as part of confidentiality/informed consent discussions and documentation.  Where possible, social workers are encouraged to provide clients with the option of receiving electronic social work services at this time.

The following resources provide additional guidance to social workers providing ongoing services that require home visits/direct contact with clients:

https://www.gov.mb.ca/covid19/restoring/phase-one.html

https://sharedhealthmb.ca/files/covid-19-guidance-on-home-visits.pdf

Department of Families – Service Practice Guidelines

Department of Families – Family Visitation

Social workers employed with Manitoba Families in CFS Agencies, CFS Authorities and Community Care can find additional practice information here:

https://manitoba.ca/covid19/infomanitobans/famcirculars.html

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Travel to Outside Communities

Social workers considering travel to outside communities to provide social work services are encouraged to reference the Government of Manitoba website and/or contact local health and community leaders to discuss any restrictions or requests they may have relating to external service providers entering their communities at this time.

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Modification, Reduction or Termination of Services

Social workers must use their professional judgement and plan with their employers/unions to establish which services are essential and/or require direct client contact and determine the frequency, type and level of social work services necessary to ensure continuity of care, client safety and client well-being during this pandemic.  This will vary based on employment/practice settings, client population and position responsibilities and is not necessarily linked to any specific position classification.

When considering modification, reduction or termination of services, social workers must ensure clear communication with clients regarding the provision of services and provide options for alternate methods of service delivery and/or service providers to ensure ongoing access to services.  Social workers must obtain necessary consents if arranging transfer of service to alternate providers.

https://sharedhealthmb.ca/files/covid-19-workplace-and-hr-faqs.pdf

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Redeployment & Scope of Practice Considerations

Social Workers have a long tradition of stepping forward during times of crisis to aid their fellow community members.  During this time of pandemic, social workers have been called upon once again to provide critical professional services and supports.  Some social workers have been redeployed or asked to provide services outside of their usual range of work.  In all cases, social workers must ensure that they are competent before providing services.  Social workers are encouraged to consider the following questions prior to undertaking new tasks:

  1. Am I competent to provide this service?
  2. Have I received sufficient training to provide this service safely?
  3. Will I receive adequate supervision to ensure I am providing the service safely and appropriately?
  4. Is the task a “reserved act” as defined in The Regulated Health Professions Act? Am I legally entitled to perform this task?
  5. Does my personal/employer’s professional liability insurance provide coverage for me to perform this service?
  6. Is this service/task consistent with the MCSW Code of Ethics and Standards of Practice?
  7. Do I need to consult further with my employer or with the College prior to proceeding?

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Personal Protection Equipment (PPE)

Social workers across Canada are performing essential services that may require access to PPE.  As a federation partner of the Canadian Association of Social Workers (CASW), MCSW joined CASW in advocating for social workers to have appropriate access to PPE.

https://www.casw-acts.ca/en/letter-minister-hajdu-and-minister-hussen-regarding-social-workers-and-personal-protective-equipment

Please contact the College if access to PPE is an issue impacting your practice so that the College can continue to advocate and take action accordingly.

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Remote Social Work Practice

Social workers considering remote practice in alternate settings are encouraged to review the College’s Electronic Social Work Practice Information Sheet.  When working in alternate settings, social workers must ensure ongoing best practice with respect to confidentiality, document storage and access to file records in accordance with the College’s Standards of Practice.

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Electronic Social Work Practice/Consent

Many social workers have responded by adapting their practice to ensure continued client access to social work services through electronic means. Social Social workers considering practicing electronically are encouraged to review the College’s Electronic Social Work Practice Information Sheet.

Under the current circumstances, the College understands that it may not be possible for social workers to obtain written consent in accordance with Standard 5.12.  The College accepts that  social workers may be required to accept verbal consent in some instances.  If obtaining verbal consent, social workers must document this verbal consent and the reasons written consent was not obtained.  Where possible, email verification of consent would be considered best practice.

Electronic Practice Resources

https://www.mentalhealthcommission.ca/sites/default/files/2018-09/E_Mental_Health_Implementation_Toolkit_2018_eng.pdf

https://sharedhealthmb.ca/files/covid-19-virtual-visit-solutions.pdf

http://www.casw.bmsgroup.com/downloads/COVID-19_Telehealth-Resource_2020.pdf

https://www.socialworkers.org/LinkClick.aspx?fileticket=fN67-dWQReM%3d&portalid=0

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Pyschosocial Support to Others and Self Care

Temporary changes to accepted mental health practitioners

Until April 24, 2020, social workers will be included as mental health professionals along with psychologists for all PSHCP members and eligible dependants, regardless of where they are located.

To be covered for services by a social worker all claims must be sent by mail using a completed PSHCP Claim Form (PDF, 614 KB) for Supplementary Coverage or a PSHCP Claim Form for Out-of-Country Claims for Comprehensive Coverage. Attach supporting documentation (original receipts, bills, invoices, physician or practitioner statements, and/or questionnaires, etc.). Mail the form to the address indicated on the form along with the supporting documentation.

 

Many resources have been developed relating to key mental health and psychosocial support considerations.  Members are encouraged to reach out to each other and take time for self-care as our profession steps forward to provide services and support to others.

https://www.who.int/docs/default-source/coronaviruse/mental-health-considerations.pdf?sfvrsn=6d3578af_2

https://sharedhealthmb.ca/files/briefing-note-covid-and-mental-health.pdf

https://sharedhealthmb.ca/files/guidance-and-tools-to-support-mental-wellness.pdf

https://emergency.cdc.gov/coping/responders.asp

https://news.gov.mb.ca/asset_library/en/newslinks/2020/03/BG-QA_iCBT-PR.pdf

https://sharedhealthmb.ca/files/collaboration-health.pdf

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College Operations

The Manitoba College of Social Workers’ office is open.  Appointments must be made in advance in order to facilitate pre-screening.  Documents can continue to be delivered through the mail slot during regular operating hours.

All scheduled events/public presentations have been postponed and meetings are being held electronically. In order to support social distancing recommendations and recognizing that Canada Post is not currently requiring signatures for registered mail, the College is currently using email to send all letters and correspondence. 

The College appreciates the hard work and dedication of social workers across the province leading and supporting others through this difficult time. The College remains available to provide consultation to members regarding ethical or practice concerns as we navigate this situation together.

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